When you order from 9Cloudy Store you will receive a confirmation email. Once your order is shipped, you will be emailed the tracking information for your order’s shipment. You can choose your preferred shipping method on the Order Information page during the checkout process.
ORDER PROCESSING TIME
We process orders between Monday and Saturday. Orders will be processed within 1 to 2 business days of ordering and then shipped. Please note that we are off on the weekend which may cause the delay. In situations where products are in high demand, processing time can take longer than 3 working days. If we are unable to process your order due to inaccurate or incomplete payment or incorrect address information, your order processing may be delayed.
Packages shipped from our store: [store_address] via our partnership with FedEx, DHL, USPS, Yun, and UPS.
TIME FOR THE BUYER TO RECEIVE THEIR ORDER
The actual shipping time and delivery date may vary depending on the local postal service in your area. You can refer to the standard shipping time below:
– On average, orders will be processed within 1 to 2 business days of ordering and then shipped
These are our estimated shipping times (This doesn’t include our 1-2 days processing time):
- United States 5-10 business days
- Worldwide: 10-25 business days
The shipping cost varies based on the location. By adding products to your basket, going to checkout, and providing your email address and delivery address, you may calculate the approximate shipping charge. The precise delivery cost will be updated and shown on the checkout page.
We use a Flat rate for Shipping Fees:
- For Continental US: Standard Shipping: $4.99 for all items
- $17.99 for all items
You will receive an email once your order ships that contain your package’s tracking information. If you haven’t received tracking info within 5 days, please contact us.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If the tracking information is not updated before the 5 days you place the order, please contact us at our customer support email for quick assistance.
Please ensure all delivery information is correct, If there is incorrect and/or missing information, we may be required to contact you to update the delivery information, which may cause delays in delivering your order.
CHANGE IN SHIPPING ADDRESS:
You have up to 24 hours to update your delivery address. Please email us at [email protected] if you need the address to be changed
It is the responsibility of the buyer to make sure that she or he fills in the correct shipping address (especially the exact number of the apartment in a building). If you found some problems with your shipping address within 24 hours of placing your order, please contact us via email address [email protected] so that we can assist you to change it to the right form. Otherwise, we will send you the carrier’s phone number so that you can contact them and correct your address.
To reduce the shipping cost as much as possible, we use the one-way shipping service so if the package is returned to the sender, even if the tracking update shows “delivered to original sender” it does not mean the package was returned back to our warehouse address but our shipping agency storage. Therefore, please be informed that we are unable to refund the order if:
– The package failed to be delivered after several attempts by the shipper.
– You refuse the package.
– The package failed to be delivered because of a problem relating to the shipping address you provided.
– You state that you have not received the package but the tracking update shows that the package was successfully delivered or showing the “delivered” status.
For lost or missing packages that are agreed to be replaced by us, we will only provide you with the information of the shipping carrier and tracking number associated with your order so that you can track your package.
Can the order be delivered to multiple addresses?
- We do not accept shipments to multiple addresses for a single order. If you would like items delivered to multiple addresses, please place those orders separately.
Do you offer delivery to PO Boxes or Military APO/FPO addresses?
- We support shipments to PO Boxes, but we cannot ship to Military APO/FPO addresses.
TAXES & DUTIES
Import duties, taxes, local taxes, and charges are not included in the item price and shipping cost. Sangtee is not responsible for reporting or paying taxes. These charges vary from one country to another and are the buyer’s responsibility.
All orders made on 9Cloudy Store are DDU (Delivery Duty Unpaid) basis, import taxes, and duties will not be paid through Senprintmart. Instead, the shipping carrier will invoice you upon delivery of your merchandise depending on the sales tax laws of the location to which you are shipping.
Please check with your country’s customs office to determine what these additional costs will be.
We are NOT RESPONSIBLE if a package is undeliverable because of missing, incomplete, or incorrect destination information.
Please enter the correct shipping details when checking out. If you realize you have made an error, simply email us at [email protected] as soon as possible. However there is a 24-hour wait list for emails, therefore, if your order has left our warehouse within 24 hours, it is out of our control. Senprintmart is NOT RESPONSIBLE for destination country tax and/or any duty charge that may incur. Customers will be held accountable for any restrictions, duties, taxes, and any other fees collected from the destination country.
We reserve the right to abandon the package(s) and will NOT BE RESPONSIBLE for any refund.